Refund Policy

Return and Exchange Policy

We offer a 3-day return and exchange policy for all domestic orders, starting from the date of delivery. For any damages or incorrect items, please reach out to us within 3 days of receiving your order. Kindly note, returns and exchanges are not available for international orders due to logistical limitations.

Return Eligibility

To qualify for a return, the item must meet all of the following conditions:

• Unused and unworn

• All original tags intact In its original packaging

• Accompanied by the receipt or order ID

Non-returnable items include:

• Sarees that have been roll-pressed or finished with fall and pico

• Customized or made-to-order sarees

• All international orders

No Refunds Policy

We do not offer refunds. Instead, eligible returns will be processed as Ethlore Loyalty Points, which you can redeem on future purchases. This helps us manage inventory efficiently while continuing to offer rare, high-value handcrafted products made in limited quantities.

Each return is carefully inspected before points are issued. In sensitive or exceptional cases, we may review and approve a refund at our discretion.

How to Initiate a Return

To begin your return, please email us at returns@ethlore.com with your order details. Once your request is approved, our courier partner will arrange a pickup. A ₹100 return shipping fee will be deducted from your loyalty point balance.

Please note: returns without prior approval will not be accepted.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is damaged or incorrect, email us immediately. To process your claim, we require an unboxing video that starts with the sealed parcel and clearly shows the continuous unpacking and inspection of the item.

Exceptions / Non-Returnable Items

• Sarees that have been altered, roll-pressed, or finished with fall and pico

• Customized or pre-ordered items

• Fabric yardage (if offered in future collections)

• International orders (shipped from our central dispatch after strict quality checks)

Exchanges

For a quick exchange, simply initiate a return and place a new order for your desired item. Please note that once an item is exchanged, it cannot be returned or exchanged again.

Refunds

We do not offer refunds as standard policy. However, in rare and sensitive situations involving genuine defects or delivery issues, we may issue a refund to your original payment method after a detailed review of your case and product inspection.

For any questions or concerns, feel free to reach out to us at returns@ethlore.com . We are always here to help.