Terms & Conditions

We strive to enhance your experience with Ethlore. To keep things smooth and soulful, we’ve outlined a few terms below. While parts of this document carry legal gravity, please know they’re rooted in mutual respect and our shared love for handcrafted heritage. For any questions, we’re always here at help@ethlore.com .

About Ethlore

Ethlore is a direct seller of curated handcrafted products. We are a sole proprietorship based in Gurugram, India. Our mission is to revive and reimagine Indian textile traditions through ethically sourced, artisan-made sarees that are crafted with care and sold with pride.

By using our website (www.ethlore.com), you agree to the terms outlined in this document. These terms apply to all users, including customers, contributors, or anyone browsing the site.

This document is an electronic record under the Information Technology Act, 2000 and does not require physical or digital signatures.

User Agreement

Please read these Terms of Use carefully before accessing or using the Ethlore website or services.

By accessing, browsing, or purchasing from the website, you agree to be legally bound by these Terms and our related policies, including our Privacy Policy and Return & Exchange Policy. If you do not agree with any part of these terms, you may not access or use the site.

Eligibility to Use

You must be at least 18+ years of age and capable of forming legally binding contracts under the Indian Contract Act, 1872, to use or make purchases on Ethlore.

User registration is required only at the time of checkout, not for browsing the site.

Products & Pricing

Ethlore offers handcrafted sarees and textile products, created in limited quantities and with unique artisanal methods. Please note:

• Variations in color, texture, weave, or minor irregularities are part of the handloom process and not considered defects.

• All prices are subject to change without prior notice.

• Product availability is limited and not guaranteed until checkout is completed.

Dispatch & Delivery

• Orders are typically dispatched within 2 to 5 business days of purchase from our Gurugram dispatch unit.

• Delivery timelines may vary depending on your location and shipping carrier.

• An order is considered delivered when the tracking status confirms delivery at the address provided during checkout.

Return & Exchange Policy

Ethlore offers a 3-day return and exchange window for all domestic orders. Returns are eligible only if the item is:

• Unused and unworn

• Has all original tags intact

• Returned in original packaging

• Accompanied by proof of purchase or order ID

Returns will be processed as Ethlore Loyalty Points redeemable on future purchases. We do not offer monetary refunds, except in exceptional, sensitive cases at our discretion.

Return pickup is arranged by our courier partner. A ₹100 return shipping fee will be deducted from the credited loyalty points.

Non-returnable items include:

• Sarees that have been roll-pressed or finished with fall/pico

• Customized or made-to-order sarees

• International orders

All return requests must be initiated via help@ethlore.com 

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please email us immediately. To ensure a smooth resolution, record an unboxing video starting with the sealed package and showing the full process of opening and inspecting the item.

Returned items will be inspected before loyalty points are issued or any resolution is provided.

Payment Processing

Ethlore accepts payments via Razorpay. By completing your purchase, you authorize Ethlore to process your transaction securely through this gateway. We do not store your payment credentials.

Privacy & Data Protection

We collect, store, and process your personal information in accordance with Indian data protection laws and applicable global guidelines (e.g., GDPR).

For details, please refer to our [Privacy Policy].

Modifications to the Terms

Ethlore reserves the right to modify these Terms & Conditions at any time without prior notice. Changes will be posted on this page and take effect immediately upon publication.

Limitation of Liability

Ethlore is not liable for any delays, non-performance, damages, or losses beyond our reasonable control. The company shall not be responsible for courier-related issues or unauthorized use of your account credentials.

Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts located in Gurugram, Haryana.

Contact

For any concerns, queries, or support needs, reach out to us at:
📧 help@ethlore.com